Shipping Info
Shipping Info
Easter Bank Holiday 29th - 1st April 2024
- There will be no deliveries to customers on Friday 29th or Monday 1st
- Order cut-offs:
- Any DHL Express order placed after 3pm on Thursday 28th will be dispatched by Tuesday 2nd for delivery by Friday 5th
- Any DPD Standard order placed after 3pm Thursday 28th will be dispatched by Wednesday 3rd for delivery by Wednesday 10th
General Information:
Standard Shipping (5-8 working days): $9.95
Express Shipping (2-4 working days): AU$ 22
Free Standard Shipping if over AU$ 170 (upgrade to express for $9.95)
Free Express Shipping if over AU$ 300
All stated times are a guide only, not a guarantee. For remote locations, shipping can take an extra 1-2 days.
Please note, we are unable to deliver to PO boxes.
All orders placed before 11pm AEST Monday-Friday aim to be dispatched the same day via the fastest and the most reliable courier - DHL Express.
Order Cancellations
We cannot guarantee that we will be able to cancel your order before dispatch. Please contact Customer Services at info@londonlash.com.au as soon as your order has been placed to request a cancellation.
FAQs
- If the recipient refuses the delivery, the refund for the order will be processed after the parcel will return to the sender. Delivery fees are not refundable in this case.
- Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them. Orders over AU$1000 will be liable to pay Import GST (Goods and Services Tax) at a flat rate of 10% of the order total. Invoice will be generated by DHL Express and required to pay before the release of goods in transit.
- We are unable to deliver to PO Boxes or Armed Forces Post Office addresses.
- There is a bulky item shipping charge added to certain items exceeding the standard weight limit. At the checkout a surcharge of $18 will be applied.